Business case for ECM

It is easy to get carried out by the pitches of ECM vendors. But organization should look beyond the vendor taglines, and look what is the real case for ECM. The ECM business case can be looked from different perspectives. Some of them are :

1. Organizational perspective


2. IT perspective


3. Departmental perspective

Legal Compliance and overall productivity improvement may be the key driving force from an organizational perspective, where as IT cost consolidation and better enterprise information architecture compliance can be the business case at CIO level. Does individual departments gain from ECM ? It depends ! . Is your business process well established so that an ECM can bind the departments with business information ? Do the departments find value in sharing info across departmental boundaries ? If this is the case, it makes a business case for the departments to support an ECM implementation.

Finally, business case is live value proposition which needs to be revisited as you move in the ECM journey.